Welcome to Coffee Machine Shop! By accessing our website at coffeetoolshop.com and making a purchase, you agree to these Terms and Conditions. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and Coffee Machine Shop (referred to as “we,” “us,” or “our”). Our goal is to provide a transparent and user-friendly experience, ensuring your satisfaction with every order.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when placing an order or contacting customer service.
  • Use the website only for lawful purposes and in compliance with applicable laws and regulations.
  • Not engage in any fraudulent activities, such as unauthorized use of payment methods.
  • Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
  • Be responsible for any costs associated with return shipping, unless the return is due to our error or a defective product (as outlined in our Return Policy).

Failure to comply with these obligations may result in order cancellation or account suspension.

2. Products and Services Description

Coffee Machine Shop specializes in high-quality coffee equipment, accessories, and spare parts. Our product range includes:

  • Coffee Brewers, Drip Filters, and French Presses
  • Commercial Espresso Machines and Grinders
  • Espresso Scales, Filter Baskets, and Shower Screens
  • Coffee Blends, Decaf options, and Storage Solutions
  • Cups, Saucers, Kettles, and Knock Boxes

We strive to provide detailed product descriptions and images. However, colors and specifications may vary slightly due to manufacturing differences. If you have questions, contact us at [email protected].

3. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping

We ship worldwide, excluding some Asian countries and remote areas. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

Delivery times may vary during peak seasons or due to customs processing. You are responsible for any import duties or taxes.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payments are processed securely, and you must ensure sufficient funds or credit availability.

Cancellations and Changes

Orders can be cancelled or modified within 24 hours of placement by emailing us. After processing, changes may not be possible.

4. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Coffee Machine Shop and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission. Unauthorized use may result in legal action.

5. Return and Refund Policy

We are committed to your satisfaction. Our return policy allows returns within 15 days of delivery, provided items are unused, in original packaging, and accompanied by proof of purchase. Non-returnable items include:

  • Coffee Blends (opened or unopened)
  • Filter Papers (opened packages)
  • Cups and Saucers (if used or without original packaging)
  • Decaf Coffee (all types)
  • Any used or installed products

For returns, email [email protected] with your order details. Refunds are processed within 5-7 business days for credit cards/PayPal or 7-10 days for bank transfers. Return shipping costs are your responsibility, except for defective items.

6. Limitation of Liability

Coffee Machine Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, such as delays due to shipping carriers or customs. Our total liability is limited to the purchase price of the product. We ensure product quality but are not responsible for misuse or improper installation.

7. General Provisions

These Terms and Conditions are governed by the laws of the United States. If any provision is found invalid, the remainder remains enforceable. We may update these terms periodically; the latest version will be posted on our website.

8. Contact Information

For questions about these Terms and Conditions, shipping, returns, or exchanges, contact our customer service team:

  • Email: [email protected]
  • Address: 1835 Hott Street, Oklahoma City, OK 73102, USA
  • Response Time: Within 24-48 hours on business days