At Coffee Machine Shop, we’re committed to ensuring your complete satisfaction with every purchase, just as we’re dedicated to providing the finest coffee equipment. We understand that sometimes a product might not meet your expectations, and we’re here to make the return or exchange process as smooth as your perfect espresso shot.

Key Policy Points

  • Return Window: 15 days from delivery date
  • Condition: Products must be unused, in original packaging with all accessories
  • Refund Processing: 5-7 business days after we receive your return
  • Return Shipping: Customer responsibility (except for defective items)

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and unopened
  • In the original packaging with all tags and accessories
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Based on our product categories and hygiene considerations, the following items cannot be returned or exchanged:

  • Coffee Blends (opened or unopened)
  • Filter Papers (opened packages)
  • Cups and Saucers (if used or without original packaging)
  • Decaf Coffee (all types)
  • Any products that have been used, installed, or show signs of wear

Return & Exchange Process

1 Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Coffee Machine Shop Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please provide details] I confirm that: – The product is unused and in its original condition – All original packaging and accessories are included – I have the original receipt or proof of purchase Please advise on the next steps. Thank you, [Your Full Name] [Your Phone Number]
2 Receive Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

3 Ship Your Return

Package the item securely with the RMA number clearly visible on the outside of the box. Ship to:

Coffee Machine Shop Returns
1835 Hott Street
Oklahoma City, OK 73102
USA

We recommend using a trackable shipping service and retaining your shipping receipt.

4 Processing & Refund

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange.

Refund Information

Refund Timeline

  • Credit Card/PayPal: 5-7 business days after we process your return
  • Bank Transfers: 7-10 business days

What’s Refunded

  • Product purchase price
  • Original shipping costs (if the return is due to our error or a defective product)

What’s Not Refunded

  • Return shipping costs (unless the return is due to our error)
  • Any import duties or taxes you may have paid

Exchanges

For exchanges, the process is similar to returns. Once we receive your returned item, we’ll ship the replacement product. If the replacement costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange a replacement at no additional cost to you, including covering return shipping.

International Returns

As we serve customers worldwide, please note:

  • You are responsible for return shipping costs and any customs fees
  • Refunds will be issued in US dollars
  • Processing times may be slightly longer for international returns

Need Help?

Our coffee-knowledgeable customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: Within 24-48 hours during business days