Privacy Policy

At Coffee Machine Shop, we believe that protecting your privacy is as important as crafting the perfect espresso. Just as we carefully select our premium coffee equipment, we are committed to safeguarding your personal information with the same level of precision and care.

1. Information We Collect

To provide you with our exceptional coffee equipment and services, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Purchase History: Products you’ve purchased, order values, and preferences
• Communication Records: Correspondence with our customer support team

2. How We Use Your Information

We use your information with the same precision we apply to coffee brewing:

• Process your orders and deliver coffee equipment worldwide
• Provide customer support tailored to coffee professionals and enthusiasts
• Improve our product offerings and website experience
• Send order confirmations, shipping updates, and service announcements
• Prevent fraud and enhance security measures
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

Like a carefully calibrated grinder, we share your information only when necessary:

• Payment Processors: We share payment information with PCI DSS compliant partners like credit card companies and PayPal
• Shipping Carriers: We provide address information to trusted logistics partners for delivery
• Service Providers: We work with companies that help us operate our website and business
• Legal Requirements: We may disclose information when required by law or to protect our rights

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same dedication we bring to coffee equipment quality:

• Secure Storage: Your data is stored on secure servers with industry-standard protection
• Encryption: All transactions are protected with SSL encryption
• PCI Compliance: We adhere to Payment Card Industry Data Security Standards
• Limited Retention: We retain your information only as long as necessary for business purposes
• International Transfers: As a global company, data may be transferred internationally with appropriate safeguards

5. Your Rights and Choices

You have control over your personal information, just as you control your coffee brewing process:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Request limitations on how we process your data

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant coffee equipment offers

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect site functionality.

7. International Data Transfers

As we serve customers worldwide (excluding some remote areas and parts of Asia), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

8. Children’s Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date.

10. Contact Us

At Coffee Machine Shop, we’re committed to protecting your privacy with the same excellence we bring to every aspect of coffee equipment. Thank you for trusting us with your coffee journey.